All You Need To Know About Residential Services For People With Disabilities

The Health Information and Quality Authority (HIQA) regulate and monitor the residential services for people with disabilities. All the organizations that are running residential services, including respite services offered by the Health service executive (HSE) or any other body being funded by HSE is required to adhere to certain mandatory standards.

The Regulations

The National Standards for Residential Services for Children and Adults with Disabilities are the benchmark standards that are needed to be fulfilled by all the residential services. There is already a mandatory requirement for registering a supported living service with HIQA prior to the commencement of the operations. The compliance to standard related regulation is monitored and inspected by HIQA.

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Which Are Reportable Assaults And How To Deal With Them

5-e1401277857959Reportable assaults are those types of actions that are characterized as violent and deliberate physical attacks on people. Any sort of hitting, kicking or punching (irrespective of whether it has caused harm to the person or not) comes under a chargeable offense.

Taking reasonable measures to safeguard the uniqueness of a staff member, who formulates an assault report and also protects them from getting victimized.

What comes under a reportable assault?

According to Act (section 63-1AA), a reportable assault is defined in the following ways:

  • Any type of unlawful sexual contact with residents of an old age care home, or
  • Use of physical force on residents of an old age care home,
  • Unethical sexual contact that is done to capture any sort of sexual contact, without seeking the consent of the person.

People who are found with a mental or cognitive disorder, then the resident would be considered to give an informed consent.

How is the case handled?

If an assaulted person discloses about the assault and it is found to qualify for protection under the above-mentioned Act, then the identity of the victim must be protected by the approved provider.

An approved provider needs to fill up the reportable assault form and send it to the concerned department via email. Proper care planning makes sure that the person does not remain victimized and get necessary assistance as soon as possible.

Where can an old aged victim ask for help?

The “aged care complaints commissioner” is a committee that is formed to receive abuse or negligence of complaints of an aged member of an old age home. Also, one can raise concerns regarding the inferior quality of services and care being provided to people.

Using emergency helpline number and contacting the police department as early as possible will not only allow the provider to offer the due assistance to the person but also help in resuming normal life again.

Learn The Benefits Of Conducting Surveys To Assess Customer Satisfaction

There is a general trend of conducting online surveys to assess customer satisfaction in modern businesses as well as companies. These surveys evaluate the level of satisfaction of online customers with respect to business practices, programs made to accomplish customer engagement and marketing programs.

These surveys offer several types of benefits to learn about customer requirements and improvise their service quality.

A platform to know customer viewpoint

There is a constant competition that is seen between various businesses that operate online. To excel in the race, it is not only important to make genuine and top quality products but also learn about the likes of the end user. It also serves as an opportunity for customers to put forward their opinions.

Carrying out an analysis of the opinion and data provided by customers will assist in segmenting customers into specific categories. This would help business to meet the individual needs and expectations, etc. of customers in the best way.

To market business services

Online service user satisfaction surveys also help customers to learn information about the new launch of product or services, innovations or modifications, and a means to establish customers’ viewpoints. This is one way to retain them and keep getting them again and again.

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5 Benefits of In-House Medication Audits

Care homes and hospitals are very crucial and important to any community. They are instrumental in saving lives of many. Thus it’s important that in-house medication audits should be done periodically for them using any of the medication audit tools for care homes. Some of the benefits of doing this are –

 

Ensuring compliance with outcomes

 

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Need of Policies and Procedures and Its Importance

Be it any service body of the community, each of them requires a set of policies and procedures to lay down specific guidelines for actions of all individuals concerned with the service. These are crucial and go a long way in ensuring and endorsing the well-being of all connected to the service like families, children, staff, volunteers etc. Whenever policies and procedures for community living are well thought out and above all, implemented well; they lay down a common understanding and agreement on how things should be done during any service. These help lay down clear instructions and guidelines as to what actions need to be taken in any particular set of circumstances or when faced with any crisis or issue suddenly.

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Understanding The Nuances Of Social Care Policies And Procedures

Many start-ups see success very soon. Of course their hard work is well paid off when they are recognized in the industry. But there is something every startup, successful business that is in the market from a long time or an organization will have. They will have certain policies and procedures to follow. This helps them to work in an organized manner. A policy is a plan of action to direct the decisions and actions that will be taken, and a procedure is a written record of the actions that are to be taken to implement the policy.

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